Everlight Solar is seeking a highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
This is a role for Apple platform based developers, must be power-user of iOS and macOS.
Everlight Solar is a rapidly growing company and the leader of solar energy in Wisconsin. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative is preferred
Strong phone administration skills and active listening capabilities
Ability to work independently and as a member of various teams and committees
Strong attention to detail
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Experience with iOS and MacOS
Ability to work some nights & weekends
Everlight Solar is proudly an equal opportunity employer. We invite veterans, people with disabilities, ex-cons, people from all ethnic backgrounds, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
Salary: $22,000 - $30,000/ year